Claire Boscq CSP
Elevating Customer eXperience, one heartbeat at a time.
Areas of expertise
- Sales and customers
- Business and entrepreneurship
- Leadership and management
- Inspiration and storytelling
- Motivational
- The future and change
- Health and wellness
- Personal development
- Creativity and the arts
- Technology and innovation
- Education and training
- The workplace
- Communication and influence
- Finance and economics
- Society and culture
Customer eXperience, Employee Engagement, Mystery Shopping, Heart-Led Business Growth Blueprint™
Talks
Heart first, head next, growing business with purpose
Business success today isn’t about pushing harder, it’s about leading with heart and purpose. In this keynote, Claire Boscq unveils the Heart-Led Business Growth Blueprint™, a powerful framework to align culture, energise people and places, and boost customer advocacy and profitability. Blending soulful essence with strategic action, Claire shows how leading with presence and energy, and managing with structure and strategy, creates a path where purpose fuels productivity and harmony drives results.
Happy Employees drive Customer Advocacy
Engaged teams are 21% more profitable, it’s that simple. When employees feel valued and supported, they don’t just serve customers, they genuinely care. In this vibrant keynote, Claire Boscq shares practical steps to help you build a culture of Trust, Engagement and Care. Discover how to boost productivity, elevate your Customer eXperience, and create lasting impact by focusing on your most important asset, your people. Because when people feel good in themselves and their environment, they don’t just show up — they shine
Can you afford to be clueless about your customer service
Can you afford to be clueless about your customer service
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq, the Mystery Shopping Queen, reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
What people say
Spending time with Claire whilst at IMEX America was just fantastic. She brings such a terrific energy when those around you need it most whilst always remaining professional. I would highly recommend Claire to our customers, she will fell like she is a part of your team and be a real asset to any conference.
Claire is a true professional. Her enthusiasm shines through on the stage and her passion for what she does is unparalleled. Keeping a virtual audience entertained and engaged is no easy feat but Claire managed it with ease. She is also incredibly easy to work with and an excellent communicator. I would highly recommend Claire to speak at any event
Thank you so much for leading that powerful moment my dear Claire. What you helped create in Jakarta went far beyond an event, it sparked a real movement for better service in Indonesia. Since the first time we met in 2019, I was determined to bring you to Indonesia, and I’m grateful it finally happened in 2022 and again this year. Seeing CX professionals and business leaders take the pledge together showed how ready our country is to elevate its service culture. I’m grateful for your contribution, and this movement will keep growing with partners like you.
A big thank you to Claire for delivering an inspiring closing keynote at our CX Forum in Zurich – May 2025. Her energy and insights truly resonated with the audience. It was also a pleasure to work with her in the lead-up to the event—our collaboration was smooth, professional, and appreciative throughout
On stage
Services and fees
- All-in-one Keynote Presentation fee including Travelup to 60mins$9,888
- Virtual PresentationUp to 60-Mins$6,888
Terms
- Prices do not include VAT or GST
- Cancellation: If this agreement is cancelled by the client, the following schedule of percent of fee will be in effect from the time written notification is received to Claire Boscq. Any expenses incurred for the development of the session will be due in full. • 14 days or less before engagement 100% • 15-30 days 75% • More than 31 days 50%
- If the engagement is postponed, and notice is received in 14 days or more and rebooked within 30 days, no additional fee will be charged, however any travelling cost will be charged to the client if amendments are necessary. If notice is received in less than 14 days, the full deposit will be forfeited. Should Claire Boscq fail to attend the event or cancel, the client will be sent a full refund for the amount of your check submitted with the Letter of Agreement. If educational materials were purchased, you will have the option to keep the materials or receive a refund.
- The methodology is the intellectual property of Claire Boscq and are copyright to Claire Boscq, except where contractual agreement is specifically made to the contrary.
About
Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years. She brings over 30 years of expertise in Customer eXperience, mystery shopping and employee engagement, and is recognised worldwide as a leading authority in the CX industry, earning her the nickname the CX Energizer. A true energy powerhouse, Claire is known for her infectious energy, passion and positivity that captivate audiences from the very first moment. Described as electric and impossible to ignore, she has a rare ability to light up the room, connect deeply with her audience and create unforgettable moments that spark real movement and lasting change. Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer experience by energising their people, harmonising their spaces and leading with heart. Soulful in essence and strategic in action, her approach blends human connection, real-world insight and a touch of Feng Shui to create more conscious, connected and high-performing organisations. Author of five books, including two best-sellers, Claire was awarded the prestigious CSP designation in 2026 and named winner of the VSAI Breakthrough Speaker Award, alongside receiving the VSAI Service Award at the Global Speakers Summit in Cairns. She has delivered high-impact keynotes in over 30 countries, in both English and French. Blending humour, storytelling and practical insight, her sessions are engaging, dynamic and immediately actionable, leaving audiences inspired, energised and ready to act. With a touch of French flair and a lot of heart, she energises, inspires and elevates every audience she touches. Claire energises, inspires and elevates every audience she touches.
Contact Claire Boscq CSP for more details
