Can you afford to be clueless about your customer service
82% of customers won’t come back after a bad experience. That’s a costly mistake! In this high-energy keynote, Claire Boscq, the Mystery Shopping Queen, reveals how to uncover what’s really happening when you’re not watching. Discover how mystery shopping can boost loyalty, align your team with your brand promise, and drive performance. With real-life stories and practical insights, Claire will inspire you to take action and transform your customer eXperience from the inside out.
Elevating Customer eXperience, one heartbeat at a time.
Claire Boscq CSP has been ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years. She brings over 30 years of expertise in Customer eXperience, mystery shopping and employee engagement, and is recognised worldwide as a leading authority in the CX industry, earning her the nickname the CX Energizer.
A true energy powerhouse, Claire is known for her infectious energy, passion and positivity that captivate audiences from the very first moment. Described as electric and impossible to ignore, she has a rare ability to light up the room, connect deeply with her audience and create unforgettable moments that spark real movement and lasting change.
Through her Heart-Led Business Growth Blueprint™, Claire helps organisations elevate customer experience by energising their people, harmonising their spaces and leading with heart. Soulful in essence and strategic in action, her approach blends human connection, real-world insight and a touch of Feng Shui to create more conscious, connected and high-performing organisations.
Author of five books, including two best-sellers, Claire was awarded the prestigious CSP designation in 2026 and named winner of the VSAI Breakthrough Speaker Award, alongside receiving the VSAI Service Award at the Global Speakers Summit in Cairns. She has delivered high-impact keynotes in over 30 countries, in both English and French.
Blending humour, storytelling and practical insight, her sessions are engaging, dynamic and immediately actionable, leaving audiences inspired, energised and ready to act. With a touch of French flair and a lot of heart, she energises, inspires and elevates every audience she touches.
Claire energises, inspires and elevates every audience she touches.